FAQ
Returns
Our policy lasts 30 days from the original purchase date. Unfortunately we can’t offer you a refund or exchange after 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customer is responsible for return shipping cost.
To complete your return, we require your order number and reason for return.
Sale items are final-sale. Gift cards are non-refundable.
Exchanges
We take pride in building a line of product that is for made to last. If you have a Lot 54 product that showed up damaged ship it back to us (must be in new, unworn condition) with order details and description of the problem & we will send you a replacement garment.
If is an issue with your product and you would like to discuss the issue with someone, please email info@lot54goods.com and we will gladly talk to you about what we can make happen!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lot54goods.com.
Shipping
To return your product, please email us: info@lot54goods.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you and enjoy shopping!